Support
You'll usually hear back within 2 business days.
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Common questions
How do I restore my purchase on a new device?
Open the app, enter the Parent Zone, and choose “Restore Purchases”. Make sure you're signed in to the same Apple Account that made the original purchase.
How do I cancel my subscription?
Subscriptions are billed and managed by Apple. In the app, open the Parent Zone → Settings → “Manage / Cancel subscription (App Store)” — it takes you straight to your App Store subscriptions, where you can cancel. You keep access until the end of the paid period.
How do I delete my account and data?
In the app, open the Parent Zone → Settings and choose “Delete Account”. This permanently removes your account and synced data. Photos and recordings stored only on the device are removed when you delete the app. You can also email us and we'll take care of it.
The audio isn't playing. What can I do?
Check the silent-mode switch and volume, then close and reopen the app. If it persists, tell us your device model and iOS version — we'll help quickly.
I found a mistake or have a suggestion.
We'd love to hear it. Email us — content quality matters a lot to us, and parent reports genuinely shape the app.